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FAQ

When Will My order Be Dispatched?

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting. All items will be sent within 3 working days from the date of purchase. Items will be delivered via local courier service*. Free courier (Door Step Delivery) for order above $60. Delivery may take longer in the following instances: -Payment issues. -Stock not available. *Not applicable for 1 Year Subscription

Check My Order Status

For order status, you may contact us at 8811 8884 or enquiries@wens.sg

Customs Information

Orders are sold exclusive of GST and may be subject to Customs Duties and Import Taxes. Unfortunately we have no control over this part of your orders' journey so to get the best advice you should contact your local customs office. Any additional charges or fees for customs clearance must be covered by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances. It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside Singapore, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above. We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery.

1. What information do we collect? We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. 2. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: - To personalize your experience (your information helps us to better respond to your individual needs) - To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 3. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart. 4. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 5. Online Privacy Policy OnlyThis online privacy policy applies only to information collected through our website and not to information collected offline. 6. Your Consent by using our site, you consent to our online privacy policy. 7. Changes to our Privacy Policy if we decide to change our privacy policy, we will post those changes on this page.

Consumer Data Protection Privacy

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